How do I move or cancel a booking?

You change a visit from its details. Each service has its own cancellation policy, which the summary shows before you book.

#Move a visit

1. In the menu, tap My calendar, then tap the visit.
2. Tap Move and pick a new time.
3. Tap Move to …. If the new time needs a yes, the button says Ask to move to …, and your current visit stays until the specialist answers.

#Cancel a visit

1. Open the visit and tap Cancel visit. For an event it is Leave event, and for a request still waiting it is Cancel request.
2. For a repeating visit, choose Just this visit or Every visit in the series.
3. If you like, add a Reason, then confirm.

#Late cancellations and no-shows

Inside the notice window, the app warns you: This is a late cancellation. For a visit paid online, cancelling before the window gets you all your money back. After that, the business keeps the share of the price shown when you booked, and not turning up costs the share shown there too.

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Tip: Cancelled by mistake? Tap Undo on the message that appears right after.